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SHIPPING & RETURNS

AUSTRALIAN ORDERS

$10 flat rate using Australian express post.  You can expect to receive your package within 1-2 days. For orders placed in rural areas, please allow up to 3-5 days.

INTERNATIONAL ORDERS

$25 flat rate for all International Orders.  For you overseas lovers of RD we will be using DHL express and all items will be fully traceable once shipped. You can expect your RD delivery 3-10 business days after placing the order. Please note that import restrictions and any associated costs is the responsibility of the purchaser. We do not take responsibility for any customs or import charges and delivery time excludes custom clearance delays. We recommend you contact your local customs office for current charges before placing your order. Once your package has been sent you will receive a tracking number and details via email. Please note: during the busy Christmas period, there may be a delay in packing/sending both Australian and International orders. Dispatch and delivery dates are provided as a guide only. We are unable to take responsibility for parcels delivered outside the suggested timeframe.

RETURNS

We want you to love your Rachel Disalvo purchase, so we offer exchange or credit note. We are unable to provide refunds for changes of mind. If you would like to exchange your item, please contact us at hello@racheldisalvo.com within 14 days of receiving your item and we will provide you with an Return Authorisation (RA) number.  Simply fill in the Returns Form that was attached with your original package and send the form back with the purchase.

Items must be returned unworn in their original condition with the tags attached.

We are unable to offer returns or exchanges on sale items, unless faulty. Shipping costs associated with the return of your RD item is the responsibility of the customer. We take responsibility for the shipping costs if you’re returning faulty items only.